---
layout: '@/layouts/DocsLayout.astro'
source: pirform
description: Learn how to send your Shine Forms log files to Shine Forms Support.
---


If Shine Forms is running on your computer, then you can get it to send your log files over automatically. If it's not running then you will need to download our [Support Tool](https://www.shineforms.co.uk/download/supporttool) and then attach the log file to an email. Please follow the relevant section below to send us your log file.

# Shine Forms is running

If Shine Forms runs on the computer, you can send your log files directly from the **Home Screen** by right-clicking over the status bar at the bottom and selecting **Send log file to Shine Forms Support**:

![Home screen status bar menu showing the option to send log file to Shine Forms Support](https://www.shineforms.co.uk/docs/_img/home-screen-status-bar-menu.png)

Alternatively, you can send the log file from **Shine Forms Options**. To do that, click **File** and then **Shine Forms Options** and go to the **Support** section and click **Send Log File**:

![Shine Forms Options Support section with the Send Log File button highlighted](https://www.shineforms.co.uk/docs/_img/pirform-options-support.png)

If Shine Forms was not able to connect to the internet to send the error report (such as when your firewall is preventing Shine Forms from accessing the internet) then please follow the instructions in the next section to send us your log file.

# Shine Forms is not running

If Shine Forms will not start on your computer, then you you can use our support tool to generate the logs. First download and install the **Shine Forms Support Tool** from the following link:

Download and run the installer for the **Shine Forms Support Tool** from the following link:

* [Shine Forms Support Tool installer](https://www.shineforms.co.uk/download/supporttool)

Then click button at the top left marked **Package Log File**:

![Support Tool interface showing the Package Log File button in the top left](https://www.shineforms.co.uk/docs/_img/support-tool-package-log-file.png)

This will package up your log file and put it into a folder on your desktop called **Shine Forms_Support** and it will open that folder to show you the log file:

![File Explorer showing the Shine Forms_Support folder containing the log file](https://www.shineforms.co.uk/docs/_img/log-file-in-explorer.png)

Just attach that file to an email and send it to support@shineforms.co.uk.

# Alternative: find the log file using File Explorer

You can also use **File Explorer** (which used to be called "Windows Explorer") to find the log file. To open **File Explorer** click on the folder icon on the taskbar or press the **Windows** key and **E** together.

When the **File Explorer** is open, type or copy/paste the following into the address bar and press **Enter** on your keyboard to open the :

> %appdata%\pirform\pirform\log

![Windows Explorer with %appdata%\pirform\pirform\log typed into the address bar](https://www.shineforms.co.uk/docs/_img/windows-explorer-find-log.png)

This will take you to the logs folder where you'll find one or more files whose name starts with **pirform**. Attach those to an email and send it to support@shineforms.co.uk.

![Log folder in Windows Explorer showing one or more files starting with pirform](https://www.shineforms.co.uk/docs/_img/windows-explorer-log-folder.png)